Frequently asked questions

PassPilot is an online practice platform for 20+ competitive and licensing exams including IELTS, OPRA, PTE, TOEFL, GRE, USMLE, and more. We offer full-length mock tests, section-wise practice, instant scoring, and detailed feedback.

Anyone preparing for a high-stakes English or professional exam — students, professionals, immigrants, healthcare workers, lawyers. Whether you are taking the test for the first time or retaking it to improve your score, PassPilot is built for you.

No. PassPilot is an independent practice platform. We are not affiliated with or endorsed by British Council, IDP, Pearson, ETS, APC, AMC, NABP, College Board, or any other exam body. All exam names and trademarks belong to their respective owners.

PassPilot is available globally. We serve test-takers in 90+ countries. Pricing is shown in USD; your bank will convert at the current exchange rate.

Every PassPilot test mirrors the official exam pattern: same number of sections, same time per section, same question types, same difficulty distribution, and same scoring rules. We continuously update content when exam bodies release new pattern guides.

PassPilot scores are designed to be predictive — the patterns, timing, and grading rules match the real test. However, your actual score depends on the day, your health, and test-day nerves. Use PassPilot as a measurement tool, not a guarantee.

Yes. All paid plans allow unlimited retakes. Each retake pulls fresh questions from our question bank, so you cannot memorise answers.

The timer runs server-side — you cannot extend it by refreshing. When time expires, the test is auto-submitted. We also show section-wise time tracking.

Yes. After every test, you can view model answers for subjective questions and audio transcripts for speaking tasks.

We offer three plans: Starter (free, with access to selected free tests), Pro ($19/month, unlimited mocks across all exams), and Ultimate ($199/year, with monthly 1-on-1 reviews). See our pricing page for full details.

Yes. We accept all major currencies via Paddle and Stripe. Your bank will handle the conversion. We display USD by default.

Yes. Verified students get 30% off any paid plan. Email us with proof of enrollment to claim.

Yes. You can purchase individual tests from the exam catalog without a subscription. Individual test prices are listed on each test page.

Click "Get started" at the top, enter your name, email, and a password. (Social sign-in is on the roadmap.)

Go to Profile → Subscriptions → Cancel. You can cancel anytime and keep access until the end of your billing period.

All paid plans come with a 7-day money-back guarantee, no questions asked. Email us within 7 days of purchase for a full refund.

Each account is for one user only. Account sharing is a violation of our terms and may result in suspension. Family and team plans are available on request.

Email us at hello@passpilot.com.au and we will delete your account and all associated data within 30 days, in line with our privacy policy.

PassPilot works on the latest versions of Chrome, Firefox, Safari, and Edge. We do not support Internet Explorer.

Yes, but we recommend a laptop or desktop for tests with audio or long-form writing. The mobile interface is optimised for browsing and short quizzes.

Your answers are auto-saved every 30 seconds. If you lose connection, just reload the page when you are back online — you will return to the same question with the same timer. If the timer runs out while you are offline, the server auto-submits.

Not yet. PassPilot is a web app. The mobile experience is browser-based and works just as well as a native app.

Check that you have granted microphone permission to your browser. On Chrome, click the lock icon in the address bar → Site settings → Microphone → Allow. If it still does not work, try a different browser or device.