Refund Policy
Last updated: 1 July 2026
We want you to be happy with PassPilot. If something is not right, here is how refunds work.
7-day money-back guarantee
Every new paid subscription comes with a 7-day money-back guarantee. If you are not satisfied for any reason, email us at hello@passpilot.com.au within 7 days of your first payment and we will refund you in full. No questions, no forms, no friction.
Individual test purchases
If you buy a single test (not a subscription) and have not started it, you are eligible for a full refund within 7 days of purchase. Once you start a test, the purchase is final.
After 7 days
Refunds requested after 7 days are considered on a case-by-case basis. We will refund if there is a verified technical issue that prevented you from using the platform, or if there are exceptional circumstances. We do not refund for change of mind, lack of usage, or failure to pass the official exam.
How to request a refund
Email hello@passpilot.com.au from the email address on your PassPilot account. Include your name and the email associated with your account. Briefly tell us why. We will process your refund within 5 business days. Your bank may take an additional 3–10 business days to credit your account.
Cancellations
You can cancel your subscription at any time from your profile. Your access continues until the end of the current billing period. We do not pro-rate refunds for partial months.
Contact
For refund questions: hello@passpilot.com.au.